Billing

How To Change a Credit Card On a Rental Order

After an order is placed you can change the credit card related to that order by following these steps.

  1. Go to Account
  2. Click the Orders tab
  3. Select the order that you wish to change the credit card on
  4. Under the “Payment Info” section, select the “Change Card” button
  5. Here you can either add a new card or select an existing card on your account

Once you have completed these steps, any future payments related to that order will charge the newly assigned card. This does not change any past charges related to that order. If you need to make adjustments, you need to update your card before the Freeze.

If the new card fails to charge, the system will charge your default card for your order.

How To See What Credit Card is Assigned To Which Order

For any open or renting order, you can quickly see what credit card is assigned to your order by following these steps:

  1. Go to Account
  2. Click on Orders
  3. Once you click on orders you will see the assigned card for each order

When and How do I pay for My Rental?

When you submit your online order, you will provide your credit card at checkout (we only accept VISA or MasterCard). We place an authorization on your card which may appear as a $1.00 or less verification charge on your credit card account. We don’t charge the entire order total until the 8th day from checkout or the delivery/pickup date, whichever comes first.

The charge will be for the first 30-day rental. Sales tax, a damage waiver fee, and delivery services (if applicable) will be included in your total.

How Do I Calculate My First 30 days?

The first rental day of your 30-day minimum begins when it leaves the warehouse OR on the 8th day of the item being held on your order prior to delivery, whichever happens first. You will count that day as your first day and add 29 days to that day to calculate your full 30 days.

Your rental will continue until the items are inspected and received back into inventory. For items that are made up of multiple pieces, all pieces must be received to end the rental period of that item.

What If I Want to keep My Items Longer Than 30 Days?

After the first 30-day minimum has been met we will post charge your card at the end of 7-day blocks OR when you return the items – whichever happens first!

What is the Damage Waver Fee?

For this fee, Staging & Design Network will bear all risk of damage or loss to the rental items (this includes damage or loss caused by natural disasters such as fires, floods, earthquakes, and tornados) EXCEPT for damage or loss caused by theft, disappearance, gross negligence, misuse or abuse (including without limitation, damage by cigarette burns or pets) for which you will remain responsible. SDN, in its sole discretion, will make this determination.

The total amount you will pay during the rental term in damage waiver fees is 4% per month of your monthly rental fee. The 4% is not applied on pickup or delivery fees, late charges, or sales tax.

To decline this damage waiver fee, you must provide Staging & Design Network, prior to delivery, with a Certificate of Insurance evidencing fire and extended coverage protection for the full replacement value of the Rental Items with Staging & Design Network named as Additional Insured in a loss payable clause. Damage Waiver fees will be charged until this certificate is received.

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